1. General Policy

At MaruVista Travels, we understand that travel plans can change. This Refund Policy outlines how cancellations, amendments, and refunds are handled for tours, hotels, transport, and customised packages booked through us.

Refund eligibility depends on how close the cancellation is to the travel date and whether third-party suppliers (hotels, airlines, safari parks, etc.) permit refunds.

2. Standard Cancellation Charges

Unless your booking confirmation states otherwise, the following standard charges apply to confirmed tour packages:

• More than 30 days before departure: 10% of total booking amount or actual supplier charges, whichever is higher
• 15 to 30 days before departure: 25% of total booking amount
• 7 to 14 days before departure: 50% of total booking amount
• Less than 7 days before departure: 100% — no refund
• No-show on travel date: 100% — no refund

3. Non-Refundable Components

Certain services are non-refundable once booked, including but not limited to:

• Flight, train, or special-event tickets
• Peak-season hotel reservations and desert camp bookings
• Safari permits and monument entry fees
• Visa fees and travel insurance premiums
• Any service marked “non-refundable” on your confirmation voucher

4. Amendments & Rescheduling

Date changes may be permitted subject to availability and amendment fees from suppliers. One free date change may be offered for bookings cancelled more than 30 days in advance, at our discretion.

If rescheduling costs exceed the original booking value, the client must pay the difference. If the new booking costs less, the balance may be credited toward future travel within 12 months.

5. Cancellations by MaruVista Travels

If we cancel a tour due to insufficient group size, operational reasons, or force majeure, you will receive a full refund of amounts paid to us for the cancelled portion, or an option to reschedule at no extra charge.

6. Force Majeure

No refund is guaranteed for disruptions caused by events beyond our control, including natural disasters, pandemics, government restrictions, strikes, or road closures. We will make reasonable efforts to offer alternatives or credit notes where supplier policies allow.

7. Refund Process

Approved refunds are processed to the original payment method or bank account provided by the client. Processing typically takes 7 to 21 working days depending on banks and payment gateways.

Administrative fees, payment gateway charges, and non-recoverable supplier costs will be deducted from the refundable amount.

8. How to Request a Cancellation

Send a written cancellation request to maruvistatravels@gmail.com with your booking reference, traveller name, and travel dates. Verbal cancellations via phone or WhatsApp must be followed by written confirmation.

Refund amount will be confirmed in writing after we receive supplier cancellation responses.

9. Contact

For refund enquiries, email maruvistatravels@gmail.com or call +91 80055 26855. Our team is available to assist you Monday to Saturday, 9:00 AM – 7:00 PM IST.